Order

I hesitate between two sizes, how to choose?

On each product pages, we integrate our size guide which will be useful for you to position yourself on your choice. And if you're still in doubt, don't hesitate to send us a little e-mail!

Is this item available in store?

If you have spotted a piece on our online shop but would prefer to try it on in-store, we invite you to contact one of our Arthur Stores to see if your item is available at that location.

I have not received an order and shipping confirmation

The following steps should resolve the problem:

  1. Check your " Junk Mail "
  2. Log in to your account and verify the email address you provided to register with Boutique Arthur.
  3. Look in the " My Orders " section of your customer account to see if your order has been registered

If you still can't find the confirmation email, please contact our customer service team who will do their best to assist you.

How can I benefit from the JE ME JETTE A LOT offer?

The JE ME JETTE A LOT offer is as follows : 3 pairs of underwear bought, the 4th FREE, valid for 3 pairs of socks, 3 pairs of boxers, 3 pairs of Le Club pants or 3 pairs of French pants, excluding sales, clearance prices, and commercial operations.

Simply add 4 items to your shopping cart to get the 4th item for free. The offer is automatically applied to the cheapest product.

The operation is available in the shop network and on the Arthur online shop, while stocks are available.

How can I contact customer service?

You can contact the customer service

  • By phone at +33 (0)1 56 47 03 06, from Monday to Friday from 9 a.m to 12:30 p.m and from 2 p.m to 5:30 p.m.
  • By e-mail, to the address contact@arthur.tm.fr
  • By mail to the address 2JDL - Service internet, 176 rue d'Estienne d'Orves CS 30046 - 92702 colombes

My size is not available

The products presented on Boutique Arthur correspond to our articles available in stock. If you cannot select your size, the item is unfortunately out of stock. You can subscribe to our stock alert by entering your e-mail address. You will be automatically notified as soon as your size is back in stock.

I forgot my Password

If you wish to change your password, here are the steps to follow :

  • Click on " login " at the top right of the page
  • Click on the link " Forgot your password? " then follow the instructions

What payment methods are available?

Payment for your order can be carried out by credit card (Visa, MasterCard, Carte Bleue), PayPal or Amazon Pay 

How do I track my order?

To track the status of your order, go to " My account ", then to the " My Orders " tab

I want to change my order

You can add or remove items from your shopping cart until you receive a shipping confirmation !

Once your order has been dispatched, you will not be able to change the details of your order, your delivery address or your delivery point. 

Nevertheless, for any modification of delivery or cancellation of order, within the hours following your purchase, you can contact our customer service at +33 (0)1 56 47 03 06 or via our contact form.

Just a reminder, our customer service is open from Monday to Friday from 9am to 5pm!

 

 

How do I use my promotional code?

If you have a promotional offer, simply enter the code you have been provided with in the " promotional code " box on the " basket " page.

If you have a voucher, simply select " payment by voucher " on the payment page. If you have several vouchers, please select the one you wish to use.

Good to know : If the amount of your promotional code or credit is less than the value of your purchase, you will have to complete your payment by credit card or Paypal.

 

 

How to order online?

Select the item you want, select your size and click on “ Add to cart ". Once you have finished shopping, click on “ My Cart " and then click on " Validate my cart ". Then, let us guide you through the different steps

Shipping

I have a delivery problem, what should I do?

- My package is blocked by customs

Packages take only a few days to clear customs.

If you see that your package has been held up for several days, please feel free to contact us and we will do what is necessary to take care of the shipment.

 

- My package is "delivered" but I have not received it

If the tracking system declares your parcel delivered to a letterbox, do not hesitate to ask your guardian, neighbours, shops down the street or the nearest post office if they have not received it by mistake. Postmen are not able to give precise information about where the parcel was delivered.

If your searches are unsuccessful, we advise you to contact La Poste at 3631 to have more information on the tracking of your parcel and thus, file a claim.

In order to keep us informed of your claim, contact us on contact@arthur.tm.fr !

 

- My package is gone, but whereù My order is late

If you see on the tracking of your package, that it has been blocked for several days, contact our customer service. We will contact the Post Office to launch an investigation.

How can I track the delivery of my order?

To track the delivery of your parcel, we invite you to go to the “ My orders " section on your customer area. There you will be able to retrieve your tracking number as well as all the information relating to your order.

What countries do you deliver to?

The list of countries we deliver to are :

France, Germany, Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Guadeloupe, French Guiana, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mexico, Monaco, Morocco, Netherlands, Norway, Poland, Portugal, Republic of Korea, Reunion Island, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, USA. 

For countries outside the European Union, it is possible that customs fees are applied. They are at your expense and will be requested upon delivery of your package by the customs office of the country.

How long does it take to process my order?

Any order placed from Monday to Friday before 1pm will be prepared and shipped the same day. You will be notified of the delivery of your package directly by email and SMS (remember to look in your junk mail !).

You can also check the status of your order and track your package with the tracking number from your Arthur customer account in the " My orders " section.

How much are the shipping costs?

Delivery is free for all orders over 120 euros, in France, Belgium, Spain, United Kingdom and Switzerland. 

For deliveries outside the European Union, including Switzerland, customs fees may apply and will be charged to the customer.

- Colissimo Point Relais: under 5 working days from 3.90 €
- Colissimo:
under 5 working days, from 6. 90 €
- Chronopost :
within 3 working days, from 9. 90 €
- Store pickup Arthur:
within 5 working days, free delivery
- Colissimo Europe:
within 6 working days from 11. 90 €
- Colissimo International:
under 8 working days from 19.00 €*

Delivery to an Arthur boutique is available, except during private sales and sales periods.

 

COLISEXPAT
For deliveries outside France in many countries of the world, the site www.boutique-arthur.com offers delivery via Colissimo international and via our partner ColisExpat to deliver worldwide. The principle is simple: www.boutique-arthur.com delivers to a ColisExpat address and ColisExpat resends your order anywhere in the world!

For further information and an address in France, click here

Can I get a tax exemption on purchases made online?

You cannot reclaim VAT on purchases made on www.boutique-arthur.com

If you wish to benefit from the tourist tax exemption, we invite you to make your purchases directly from some of our Arthur shops which continue to offer this service.

Products

Are all your products made from organic and recycled materials?

At Arthur, we are committed to offering quality, sustainable and eco-friendly materials. That's why, today, 80% of our collection of pyjamasand boxers and boxers is made of organic cotton.

In summer we also offer our men's swim shorts and child in innovative materials and patterns. In order to turn towards a more eco responsible fashion, half of our swim shorts collection is made with fabric made from recycled plastic bottles !

The fabric of our swim shorts is certified by the GRS (Global Recycle Standard) label and the fibre used is designed according to the r-PET recycling process guaranteeing a totally innovative, hydrophobic and ultra fine material.

Why telework in your pajamas?

In recent years, teleworking has developed significantly. For millions of employees forced to work from home, it has become, temporarily, the new norm, and is still going strong in many companies ! At home, if the days are sometimes peppered with screen-based meetings where it may be important to show up in work clothes, why not dare to stay in your pyjamas?

What are the advantages of Lyocell?

Every season, Arthur develops new collections of pyjamas in lyocell. This essential material, also known as “ tencel ", is obtained from eucalyptus wood pulp and comes from sustainably managed forests. The chemicals used to dissolve it are recycled. Because of its origin and manufacture, lyocell is therefore particularly eco-friendly: in addition to being natural, it is entirely biodegradable. At Arthur's, we didn't hesitate to make the most of it !

What is special about Pilou pyjamas?

Soft, comfortable, warm pyjamas... what if this was true happiness ? Made in France, the pyjama pilou from the Vosges is actually a cotton that has been scraped in order to make it softer. This material is also known as "Pilou pilou", which expresses its softness and fluffiness, both to the touch and to the wearer.

The advantages of Vosges pilou do not stop at its softness: it is also distinguished by the warmth it will bring you as soon as the cold weather comes.

Suitable for all weathers and for the whole family, the pilou has been made in the Vosges for over a century. It thus illustrates the unique and authentic know-how of the made in France.

How do I choose my underwear?

Choosing your boxer shorts for a man is quite an art ! You need to know what you want, what suits your body type and which models are suitable for your daily life. Because what could be better than wearing underwear in which you feel as comfortable at home as you do on busy days ? At Arthur's, we offer you help you choose THE modèthe tthat will fit you just right !

What is the difference between American and French underpants?

The American boxer shorts are a men's boxer brief with an American cut. The Le Club boxer shorts have a V-shaped back panel to support the buttocks without disturbing the groove between the buttocks. The comfort is optimal and the ease is unequalled. Available in a wide range of dyed weaves 100% organic cotton Available in a wide range of dyed fabrics, this model has a very discreet inner pocket for extra support.

As the name suggests, the French boxer shorts meanwhile, are cut in the French style, with side seams and a single yoke at the front and back. Made from organic cotton with a touch of spandex, this range offers superior comfort and freedom of movement.

In any case, whatever your choice, your Arthur men's boxer shorts will be without the central back seam.

Return and refund

Can I make a return directly to the shop?

For the time being, the purchases made online are valid only on our online shop! And conversely, purchases in the shop cannot be returned to the shop.

Who pays for the return delivery ?

Items purchased on the Boutique-arthur.com website can be returned and you can request an exchange or refund. Arthur takes care of the return shipping costs for all orders delivered in France. Return shipping costs are at the customer's expense for all orders shipped within Europe and abroad.

How to return a product? (International delivery)

For all return requests, simply send your item intact in its original packaging, along with the reason for return and the order number. You must therefore place your product in a cardboard box and send it back to us at the following address :

2JDL SARL - Back to website

176/178 rue d'Estienne d'Orves

92700 Colombes France

How to return a product ? (Delivery in France)

For all exchange or refund requestsPlease ensure that the items are intact, in their original packaging with the labels attached to the product.

1 - Click on the following link: RETURN SERVICE

2 - Once your declaration has been made, you will receive your return label by email. Print it out and stick it on your parcel, which must be closed securely.

3 - Return your parcel by La Poste or Relais Colis and make sure that a date stamp is attached to your proof of delivery.

OR

Drop your package in your mailbox. Follow these steps:

1 - Go to : https://www.laposte.fr/particulier/retourbal/formulaire

2 - Enter your 13-digit parcel number, beginning with " 8R... ". This number is located on the return label under the first barcode.

3 - Drop your package in your mailbox to be picked up the next day. 

Once your return is received, the returned products will be exchanged or refunded within 7 days.

The size of my item purchased online does not fit, can I make an exchange directly in stores?

How long does it take to return my items?

Upon receipt of your package, you have 30 days to return any item that does not suit you.